We take a limited number of dogs, and when we reach that limit, we begin to turn away booking requests.
Our business is seasonal. That means that at certain times of the year, there are fewer dogs at camp. But at other times, such as Christmas, New Year, March Break, and all holiday weekends, we often reach our limit well in advance. We therefore rely on our busy times to carry our business through the times that are not as busy, so that we can continue to provide the camp experience that our clients have come to rely on, and for which we have become…well ok, we’ll say it: Renowned!
Since we turn away booking requests once we reach our limit, if you cancel last minute we have lost business that we otherwise would have had, and as we said above, we rely on that business.
Also, even when we are not fully booked, we schedule our staff dependent upon the number of dogs expected at camp, as well as how many are coming and going each day. So even when we are not fully booked cancellations affect our daily business. Cancellations also affect other services, such as baths, as we have to schedule staff and arrange our day to accommodate bath requests.
All this, just to let you know that we have a cancellation policy for all of our services, and that we stick to it.
If your Meet and Greet is scheduled within 7 days of your reservation, unless Dogs at Camp determines that your dog is not a good fit for camp, this cancellation policy still applies as we have reserved the spot for your dog.
That policy is as follows:
If you cancel a daycamp booking with less than 24 hours notice, or you are a “no show”, we charge you for the full day.
If you cancel a reservation/service more than 7 nights in advance of your dog’s intended arrival, there is no charge.
If you cancel a reservation/service less than 7 nights in advance, we charge a cancellation fee of 50% of what your invoice would have been.
If you cancel a reservation/service less than 4 nights in advance, we charge a cancellation fee of 80% of what your invoice would have been.
If you cancel a reservation/service after 4 pm on the day before intended arrival, or on the day of intended arrival, we charge a cancellation fee of 90% of what your invoice would have been up to 7 nights of your booking.
If you don’t cancel at all and your dog doesn’t come in, we charge the full amount of your dog’s intended stay.