Cancellation Policy
We take a limited number of dogs, and when we reach that limit, we begin to turn away booking requests.
Our business is seasonal. That means that at certain times of the year, there are fewer dogs at camp. But at other times, such as Christmas, New Year, March Break, and all long weekends, we often reach our limit well in advance. We therefore rely on our busy times to carry our business through the times that are not as busy, so that we can continue to provide the camp experience that our clients have come to rely on, and for which we have become…well ok, we’ll say it: Renowned!
Since we turn away booking requests once we reach our limit, if you cancel last minute we have lost business that we otherwise would have had, and as we said above, we rely on that business.
Also, even when we are not fully booked, we schedule our staff dependent upon the number of dogs expected at camp, as well as how many are coming and going each day. So even when we are not fully booked cancellations affect our daily business.
All this, just to let you know that we have a cancellation policy,
and that we stick to it.
That policy is as follows:
If you cancel a reservation more than 7 days in advance of your dog’s intended arrival, there is no charge, unless your booking includes a statutory holiday, long weekend, or March Break (see below).
If you cancel a reservation less than 7 days in advance, we charge a cancellation fee of 50% of what your invoice would have been, with a minimum charge of $75.
If you cancel a reservation less than 3 days in advance, we charge a cancellation fee of 80% of what your invoice would have been, with a minimum charge of $75.
If you cancel a reservation on the day of intended arrival, we charge a cancellation fee of 90% of what your invoice would have been, with a minimum charge of $75.
If you don’t cancel at all and your dog doesn’t come in, we charge the full amount of your dog’s intended stay.
For bookings that include provincial (Ontario) or federal long weekends and/or statutory holidays or March Break (see the Pricing page of our website for March Break dates): If you cancel your reservation more than 7 days prior to the scheduled arrival date of your dog(s), the 50% deposit paid upon booking confirmation is non-refundable. Instead, the full amount of the deposit will remain in your Dogs at Camp account as a credit, which can be used towards any future booking, as long as that booking start date is within 180 days of the original booking.
Finally, we charge for all nights of a booking, including all extra services booked, even if you drop off on a later date, or pick up on an earlier date.
If you cancel a tour or assessment appointment, you will be charged only if you have cancelled on the day we are expecting you.